1. Overview & Subscription Terms
At Zapoin, we strive to deliver an exceptional AI receptionist and automated booking experience for businesses. This Refund Policy outlines the terms governing subscription plans, free trial conversions, cancellations, and refund processing for all paid Zapoin services.
By subscribing to Zapoin or initiating a 7-day Premium trial, you acknowledge that you have read, understood, and agreed to the terms set forth in this policy.
2. 7-Day Premium Free Trial
All new Zapoin workspace accounts are eligible for a 7-day Premium trial with no upfront payment or credit card requirement. During this trial period, you receive full access to Zia AI receptionist capabilities, custom branding, and automated scheduling workflows.
If you choose to upgrade to a paid subscription during or after your 7-day trial, your subscription billing cycle begins on the date of purchase. Because the free trial provides a risk-free period to evaluate Zapoin, paid subscription renewals following the trial are generally non-refundable except as specified below.
3. Subscription Cancellations
You may cancel your Zapoin subscription at any time directly through your account dashboard or by contacting our support team. Upon cancellation:
- Your active subscription will remain operational until the end of the current billing cycle.
- No further recurring charges will be billed to your payment method.
- You will retain access to your workspace data and settings until the end of the billing period.
4. Refund Eligibility & Exceptions
Refunds are evaluated on a case-by-case basis under the following eligible conditions:
- Billing Errors & Duplicate Charges: If you were billed incorrectly due to a technical error or charged twice for the same billing period, a 100% refund will be issued promptly.
- Initial Paid Upgrade Window (48 Hours): If you upgrade to a paid plan and request cancellation within 48 hours of purchase without exceeding standard API/usage thresholds, you may request a full refund.
- Service Downtime: In the event of prolonged service unavailability exceeding our SLA guarantees, pro-rated service credits or partial refunds may be granted.
Refunds are not granted for partial month usage, change of mind after the 48-hour initial upgrade window, or failure to cancel auto-renewal prior to the billing renewal date.
5. Refund Processing & Timelines
Once an approved refund request is authorized by our billing team:
- Refunds will be processed back to the original payment method (Credit Card, Debit Card, or UPI).
- Depending on your card issuer or banking institution, funds typically take 5 to 10 business days to reflect on your statement.
- A confirmation receipt will be emailed to your account address once the refund transaction is executed.
6. Chargebacks & Payment Disputes
We encourage customers to reach out to our billing support team directly prior to filing a bank chargeback or payment dispute. In most cases, billing issues and refund requests can be resolved directly within 24 hours.
Filing an unauthorized chargeback may result in temporary suspension of your Zapoin workspace pending dispute resolution.
7. Contacting Billing Support
If you have questions about your billing, subscription charges, or wish to request a refund, please contact us: